4 Lead with Humility
People will not be set in motion until they are convinced on an emotional level based on trust—until they can say, “That’s right! I know that’ll make the job easier and improve quality at the same time!” or “It looks kind of hard, but I believe the guy who’s telling me this, so it’s got to work!*
—Shigeo Shingo
The second of the Shingo Guiding Principles is Lead with Humility. As indicated in the principle itself, the focus of the principle is leadership. Like respect, humility contributes to creating a culture that assures the safety of ...
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