CHAPTER 8
STEP #5: IDENTIFY INFLUENCERS, ENERGIZERS, AND BLOCKERS
Organizational network analysis can provide an x-ray into the inner workings of an organization—a powerful means of making invisible patterns of information flow and collaboration in strategically important groups visible.
—ROB CROSS, PROFESSOR OF GLOBAL LEADERSHIP, BABSON COLLEGE
Practically every organization has a well-defined organization chart—a hierarchy the workforce recognizes as the formal chain of command. However, ask almost any employee a simple question: “Is that how work gets done?” and you’ll receive a resounding “of course not.” When workflow is truly studied, it typically reveals patterns of communication and influence that are very different from the formal ...
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