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Customer-Centered Design: A New Approach to Web Usability by Karen Hyatt, Kreta Chandler

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References

Jakob Nielsen www.nngroup.com

Home Page Usability: 50 Websites Deconstructed Jakob Nielsen & Marie Tahir , 2002, New Riders Publishing

Why We Buy Paco Underhill , 1999 Simon & Schuster

The Healing of America Marianne Williamson , 1997 Simon & Schuster

E-Retail intelligence Update Retail Forward, 2001

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