Customer CEO: How to Profit from the Power of Your Customers

10

The Power of Rebellion

Key Customer CEO Question:

Controversy is no stranger to actor Alec Baldwin. When an American Airlines flight attendant asked him to turn his phone off shortly before departing Los Angeles, the fireworks started.¹ Baldwin refused to comply with the flight attendant’s request and was removed from the aircraft. He tweeted: “Flight attendant on American reamed me out 4 playing WORDS W FRIENDS while we sat at the gate, not moving. #nowonderamericaairisbankrupt.”

American Airlines’ Facebook page reported the incident this way:

The passenger ultimately stood up (with the seat belt light still on for departure) and took ...