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Customer CEO: How to Profit from the Power of Your Customers by Chuck Wall

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10

The Power of Rebellion

Key Customer CEO Question:

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Controversy is no stranger to actor Alec Baldwin. When an American Airlines flight attendant asked him to turn his phone off shortly before departing Los Angeles, the fireworks started.1 Baldwin refused to comply with the flight attendant’s request and was removed from the aircraft. He tweeted: “Flight attendant on American reamed me out 4 playing WORDS W FRIENDS while we sat at the gate, not moving. #nowonderamericaairisbankrupt.”

American Airlines’ Facebook page reported the incident this way:

The passenger ultimately stood up (with the seat belt light still on for departure) and took ...

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