Chapter 15. The Paddi Lund Story
“Take your name out of the phone book, stop all advertising, lock your doors, and fire 75% of your customers.”
This is the advice of Paddi Lund, who runs an eight-person dental office in Brisbane, Australia. If there is an ideal business, this is it: very profitable, zero turnover, happy employees and owner, and an integrated home and business life for all employees.
More important, this is a story of business transformation from average to extraordinary over a period of a decade.
The story started about 12 years ago. Paddi was very unhappy, working 60 hours a week and making average dental pay.
He was stressed out and at the end of his rope. So much so, he seriously considered suicide. He investigated various ways ...