In This Chapter
Exercising patience and listening
Becoming an expert in your area
Being proactive, following through, and persevering
Understanding the importance of smiling and body language
Want to improve your own customer experience delivery in a hurry? Here are ten things you can change today that will make an instantaneous impact on your customer interactions.
Patience, as they say, is a virtue — and it’s one that people who deal with customers must have in buckets. Here are some tips for dipping into your inner well of patience when dealing with a difficult customer (or other work frustrations):