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Customer Relationship Management: Getting It Right! by Judith W. Kincaid

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B.2. Choosing a Project and Its Duration and Scope

The next important step is to select and prepare for the first (or next) project.

B.2.1. Project Selection

The project selection scorecard allows you to compare a number of high-priority projects and select the one that has the highest chance of success. Table B-5 shows a sample project selection scorecard.

Table B-5. Project Selection Scorecard
Project Scoring Characteristics Target System A System B
Size Number of functions impacted by project Few     
Number of current systems impacted by project Few     
Complexity of business activity Low     
Number of data subjects Few     
Size: Do we completely understand project? Small     
Number of future systems on which this project depends Low     

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