C.1. Organizational Self-Assessment
Start with the company itself. What is your company's primary way of relating to customers? What's your company's Value Discipline?
C.1.1. Company Value Discipline
Table C-1 illustrates some questions that can be used to establish how your company builds and maintains relationships with its customers. What is the primary value that your company offers?
Assessment Question | Response | ||
---|---|---|---|
Operation Excellence | Product Leadership | Customer Intimacy | |
What is your company's value discipline focus? (Operational Excellence, Product Leadership, Customer Intimacy) Select your company's value discipline focus. | |||
How do you assess your performance in your primary discipline compared to your competition? ... |
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