O'Reilly logo

Customer Relationship Management: Getting It Right! by Judith W. Kincaid

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

10.3. Analyzing and Designing Components

During the analysis and design step, responsibility generally shifts from primarily business function involvement to primarily Information Technology involvement. Generally, the designer's view (logical design) takes lots of investigation and a little bit of art and is a joint effort. Experts from the IT department do the builder's view (physical design) as you can see in Figure 10-4.

Figure 10-4. The design component

For each of the business views, we will develop the logical and physical design specifications that together make up the overall plan for building each component.

10.3.1. Designer's View

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required