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Customer Relationship Management: Getting It Right! by Judith W. Kincaid

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Questions for Reflection

Consider your answers to the following questions. Your answers will give you an early insight as to how your organization might go about making its technology selection.

1:Do you have a large legacy environment, or are you starting with a relatively clean slate?
2:Do you have a highly competent IT department that is always looking for the best tools to meet business needs, or do your IT people largely just keep the ship running?
3:What is the basic system architecture: large central systems or smaller, distributed systems?

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