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Customer Service: How to Attract, Retain, and Interact with High-Quality Customers by Jeff Havens

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Section #2

This section will utilize the following video:

Episode 2. Pay Attention to Your Environment

Learning Objectives:

Recognize the impact that physical or online environment has on customer behavior and attitudes

Provide real-world examples of businesses winning customers as a result of their attention to detail

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Show PAY ATTENTION TO YOUR ENVIRONMENT to your group.

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To get people thinking about the importance ...

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