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Customer Service: How to Attract, Retain, and Interact with High-Quality Customers by Jeff Havens

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Section #3

This section will utilize the following video:

Episode 3. Little Things Matter

Learning Objectives:

Appreciate the cumulative effect of small improvements on customer satisfaction

Highlight the reality that customers often care about things unrelated to the product or service they are buying

Provide strategies for focusing on important details

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Show LITTLE THINGS MATTER video to your group.

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Go through the ...

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