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Customer Service: How to Attract, Retain, and Interact with High-Quality Customers by Jeff Havens

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Section #5

This section will utilize the following video:

Episode 5. Customer Service 101: The Basics of Bad Customer Service

Learning Objectives:

Illustrate various ineffective customer service techniques

Focus on active listening to customer needs

Appreciate the value of eye contact in face-to-face customer situations

Encourage continuing education to stay up-to-date on products and product knowledge

Image Suggested Instructor Outline

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Show CUSTOMER SERVICE 101: THE BASICS OF BAD CUSTOMER SERVICE to your group.

Tell your group that sometimes the ...

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