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Customer Service: How to Attract, Retain, and Interact with High-Quality Customers by Jeff Havens

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Section #6

This section will utilize the following video:

Episode 6. A Playful Way to Annoy Your Customers

Learning Objectives:

Develop innovative problem-solving skills to address customer needs

Explain the rationale behind some customer disloyalty and dissatisfaction

Image Suggested Instructor Outline

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Show A PLAYFUL WAY TO ANNOY YOUR CUSTOMERS to your group.

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Discuss the importance of finding creative solutions to your customer’s problems. If you ...

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