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Customer Service: How to Attract, Retain, and Interact with High-Quality Customers by Jeff Havens

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Section #8

This section will utilize the following video:

Episode 8. Follow Every Rule

Learning Objectives:

Highlight the value of established processes and practices

Assess the limitations of uncreative thinking

Encourage out-of-the-box solutions when appropriate

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Show FOLLOW EVERY RULE to your group.

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Answer the questions in the Participant Workbook as a group. Encourage people to take notes in the space provided. ...

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