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Customer Service: How to Attract, Retain, and Interact with High-Quality Customers by Jeff Havens

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Section #9

This section will utilize the following video:

Episode 9. Using Proper English and Grammar Can Only Hurt Your Career

Learning Objectives:

Demonstrate the effect of body language, diction, and posture on customer attitudes

Stress the importance of provide exceptional customer service on multiple levels

Encourage a thorough knowledge of the kind of customer your business is attempting to attract

Image Suggested Instructor Outline

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Watch USING PROPER ENGLISH AND GRAMMAR CAN ONLY HURT YOUR CAREER with your group.

Discuss your company’s communications ...

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