Section #9
This section will utilize the following video:
Episode 9. Using Proper English and Grammar Can Only Hurt Your Career
Learning Objectives:
Demonstrate the effect of body language, diction, and posture on customer attitudes
Stress the importance of provide exceptional customer service on multiple levels
Encourage a thorough knowledge of the kind of customer your business is attempting to attract
Suggested Instructor Outline
Watch USING PROPER ENGLISH AND GRAMMAR CAN ONLY HURT YOUR CAREER with your group.
Discuss your company’s communications ...
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