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Customer Service: How to Attract, Retain, and Interact with High-Quality Customers by Jeff Havens

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Section #10

This section will utilize the following video:

Episode 10. Sound Excited Already!

Learning Objectives:

Appreciate the effect our own attitude has on customer reaction and response

Demonstrate effective and ineffective approaches to speaking directly with customers

Reinforce the importance of separating personal issues from professional duties

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Show SOUND EXCITED ALREADY! to your group.

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Discuss the importance ...

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