Instructor Introduction
Hello, and welcome to our Customer Service Series, presented by The Jeff Havens Company. This manual is designed to help you teach various elements of customer service in a manner that is simultaneously educational and entertaining. Countless studies have shown that people remember information better and for a longer period of time if it is presented in an entertaining way, and so we’ve dedicated ourselves to providing you the tools to do exactly that.
This training is designed to provide education in three core areas:
• How to prepare properly before the customer even interacts with your business
• How to successfully interact with customers
• How to develop the personal qualities that will allow your team to deliver ...
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