Customer Service in a Crisis

Video Description

René Carayol of Cass Business School explains how First Direct's commitment to customer service saved a life on 9/11.

Table of Contents

  1. Customer Service in a Crisis 00:02:34

Product Information

  • Title: Customer Service in a Crisis
  • Author(s):
  • Release date: September 2012
  • Publisher(s): Harvard Business Review
  • ISBN: None