Video description
René Carayol of Cass Business School explains how First Direct's commitment to customer service saved a life on 9/11.Table of contents
- Customer Service in a Crisis 00:02:34
Product information
- Title: Customer Service in a Crisis
- Author(s):
- Release date: September 2012
- Publisher(s): Harvard Business Review
- ISBN: None
You might also like
video
Innovative Ways to Change Customer Behavior
Steve Martin, coauthor of "Yes!: 50 Scientifically Proven Ways to Be Persuasive," explains how businesses can …
video
Putting a Price on Customer Loyalty
Marco Bertini, assistant professor at London Business School, outlines how to price goods so customers will …
video
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
In a volatile economy, the old rules of strategic advantage no longer hold true. In this …
video
How to Be an Effective Negotiator
Michael Wheeler, professor at Harvard Business School, explains why you need to start with a plan …
