Customer Service in Academic Libraries

Bibliography

1. Bernstein, M. P. (2008). Am I obsolete?—How customer service principles ensure the library’s relevance. Retrieved on March 10, 2015 from AALL Spectrum, November 21–22, 2008, <http://www.aallnet.org/mm/Publications/spectrum/Archives/Vol-13/pub_sp0811/pub-sp0811.pdf>.

2. CILIP. Library and information management onsite training courses. Retrieved on February 6, 2014 from <http://www.cilip.org.uk/cilip/products-and-services/onsite-training/onsite-training-courses/library-and-information>.

3. Corrall S, Brewerton A. The new professional’s handbook: Your guide to information services management London: Library Association; 1999.

4. Customer First UK Ltd. (2013). About the standard. Retrieved on February 7, 2014 from <http://www.customerfirst.org/#!about/c1rp8 ...