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Customer Service: New Rules for a Social Media World by Peter Shankman

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Acknowledgments

A few people made this book possible...

Thank you to all of my clients for the inspiration and ideas you’ve given me along the way.

Massive thanks to everyone in the HARO Family, for helping me grow my baby into a powerhouse that continues to change the very face of journalism and public relations.

Thanks to my editor, Rick Kughen, for helping me get this project out the door despite my massive ADHD.

Mom and Dad, thanks, as always, for the support and unconditional love.

Finally, thanks to my most amazing assistant, Meagan Walker, not only for keeping me on track with this project, but for keeping my life on track, and making sure I stay on target, all the time, without ever becoming annoying.

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