CHAPTER 4
Seeing Eye to Eye: Face-to-Face Contacts
CUSTOMERS MAY COME INTO A BUSINESSBECAUSE OF THE PRODUCTSBUT THEY WILL DECIDE TO COME AGAINONLY WHEN THEY ARE TREATED WELL
Write down a typical customer contact that is reflective of your face-to-face interactions:
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Think about this scenario as you work through this chapter. Use it as the example when answering the Practice Lesson questions at the end of the chapter.
Giving exceptional customer service, ...
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