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Customer Service Training 101, 2nd Edition by Renee Evenson

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CHAPTER 4

Seeing Eye to Eye: Face-to-Face Contacts

CUSTOMERS MAY COME INTO A BUSINESSBECAUSE OF THE PRODUCTSBUT THEY WILL DECIDE TO COME AGAINONLY WHEN THEY ARE TREATED WELL

Write down a typical customer contact that is reflective of your face-to-face interactions:

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Think about this scenario as you work through this chapter. Use it as the example when answering the Practice Lesson questions at the end of the chapter.

Giving exceptional customer service, ...

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