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Customer Success with Microsoft Dynamics Sure Step by Nilesh Thakkar, Vincent Bellefroid, Chandru Shankar

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ERP and CRM implementations and statistics

Technology Evaluation Centers (TEC) is a research organization that has several publications on ERP and CRM solutions. In their research whitepaper titled 5 Best Practices for Ensuring a Smooth Software Implementation, they bring up some key points for the customer's implementation team. The highlighted best practices are: Proper Planning, Continuous Monitoring, Updating your Stakeholders, Preventing Scope Creep, and Negotiating Additional Products or Services.

Management buy-in is also considered one of the keys to successful implementations. TEC believes that it is essential for corporate management to be actively involved in the system selection decision by naming an executive sponsor who participates ...

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