Customer Value Starvation Can Kill

Reflections on Customer Value Starvation

by Shep Hyken

This chapter is written by Customer Service Expert Shep Hyken for this book. Shep gives examples of Customer Value Starvation and how to overcome them. Adapted from: https://www.forbes.com/sites/shephyken/2018/05/10/starbucks-gets-an-a-in-crisis-management

Sometimes things don’t go right. Sometimes there are mistakes and problems. They may be our fault or not. Regardless of what happens, every negative situation is an opportunity to learn.

For example, a while back I had dinner at a favorite restaurant. Unfortunately, a bad customer service experience tainted the evening. The good news is that this event created a learning opportunity.

By the way, you don’t have to be in the restaurant business ...