10 AWARENESS AND TRAINING
Human beings, who are almost unique in having the ability to learn from the experience of others, are also remarkable for their apparent disinclination to do so.
Douglas Adams, Last Chance to See1
In this chapter, we cover steps that an organisation can take to ensure that users are better prepared to make use of cyberspace, and to understand not only the issues they may encounter in doing so, but also their responsibilities to the organisation itself.
For the most part, one of the greatest security liabilities in any organisation is caused by the user. They may not act deliberately, but often they will unintentionally perform acts of cyber vandalism that will cause untold problems for the IT and security support staff. ...
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