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Cyber Warfare by Steve Winterfeld, Jason Andress

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Chapter 7. Psychological Weapons
Social engineering is the act of influencing a person's behavior by manipulating the person's emotions, or gaining and betraying his or her trust to gain access to his or her system. This can be done in person, over the phone, via an e-mail, via social media, or through other methods. The goal of a social engineering attack is to create a relationship with the target so that he or she will take some sort of action or provide information that violates his or her organization's policies or security practices. As such, social engineering is a dangerous threat vector ...

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