Endnotes

  1. “Amazon, Toys R Us Plan Online Toy Stores,” TheStandard.com, August 10, 2000.

  1. “Five Get It, Five Don’t,” Business 2.0, June 13, 2000.

  1. Ibid.

  1. Ronna Abramson, “How about a ’73 Gremlin in Harvest Gold?” TheStandard.com, August 14, 2000.

  1. Jeremy Rifkin, “The Age of Access,” TheStandard.com, March 13, 2000.

  1. Sam Howe Verhovek, “Dot-Com Leaders Await a Shakeout of Losers,” New York Times on the Web, April 23, 2000.

  1. www.kbkids.com, September 2000.

  1. www.etoys.com, September 2000.

  1. Steve Rigney, “Network Antivirus: Defend Your Network,” ZDNet PC magazine, April 14, 2000.

  1. David Lake, “Wanted: Loyal E-Shoppers,” TheStandard.com, August 7, 2000.

  1. “Flunking Customer Service 101,” eMarketer, August 16, 2000.

  1. Ibid.

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