ONE

WHOM WILL WE SERVE?

It begins with the natural feeling that one wants to serve, to serve first.

ROBERT K. GREENLEAF, THE SERVANT AS LEADER

I AM AN ETERNAL OPTIMIST, a certified member of the positive-thinking club.

When we were growing up, my mother woke my siblings and me by playing loud music on the stereo and saying “Good morning! It’s a beautiful day. Rise and shine.” There was no opportunity for negativity. It was going to be a good day.

I continued this tradition with my children. The mantra of their childhood was, “Your attitude is your altitude.” They still grimace when I say it, but the message is etched in their minds. Decide how you will approach this day—and that will determine your day.

The same is true in leadership—your attitude ...

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