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In-Flight Entertainment: Criteria

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If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from that person’s angle as well as from your own.

—HENRY FORD

Now that we have the crew’s roles and the safety demo of how to run a meeting, it’s time to examine some of the processes we will use in our process box. Since one of the primary goals at meetings is to make sure that everyone can see everyone else’s point of view, it is very important that people communicate clearly. This requires ...

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