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Dealing with Meetings You Can't Stand: Meet Less and Do More by Dr. Rick Brinkman

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Meet the Flight Crew: The Process People

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When you innovate, you’ve got to be prepared for people telling you that you are nuts.

—LARRY ELLISON

For a successful flight to occur, there are three distinct roles that must be performed by two or three process people. I call them the Pilot, the Air Traffic Controller, and the Flight Recorder. In an ideal world the Pilot, Air Traffic Controller, and Flight Recorder would be dedicated process people and not meeting participants, but I don’t for a moment expect you to have that luxury. In the vast majority ...

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