People you can’t stand: they’re those difficult people who are either not doing things you want them to do or doing things you do not want them to do—and you don’t know what to do about them. Well, you don’t have to be their victim anymore! While you can’t change difficult people, you can communicate with them in such a way that they change themselves. It’s a matter of knowing how to get through to them when they’re behaving badly.
This book will help you to identify and assemble elements of effective communication. In that sense, communication with problem people is similar to making a phone call. You have to dial all the numbers in the correct order if you want to get through. Leave out just one digit (only 10 percent of the whole ...
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