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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition
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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition

by Dr. Rick Brinkman, Dr. Rick Kirschner
June 2012
Beginner to intermediate content levelBeginner to intermediate
304 pages
7h 48m
English
McGraw-Hill
Content preview from Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition

2

The Lens of Understanding

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This chapter is about understanding ... the kind of understanding that will help you communicate effectively, prevent future conflict, and resolve current conflict before it gets out of hand ... the kind of understanding that results when you place your difficult person’s behavior under a magnifying glass, look through the lens, and closely examine the difficult behavior until you can see the motive behind it.

Did you ever wonder why some people are cautious and others carefree, some quiet and some loud, some timid and some overwhelming? Did you ever notice how one minute people might be trying to intimidate you, and ...

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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, 2nd Edition

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, 2nd Edition

Dr. Rick Brinkman, Dr. Rick Kirschner

Publisher Resources

ISBN: 9780071785723