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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition
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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition

by Dr. Rick Brinkman, Dr. Rick Kirschner
June 2012
Beginner to intermediate content levelBeginner to intermediate
304 pages
7h 48m
English
McGraw-Hill
Content preview from Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition

5

Listen to Understand

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People Want to Be Heard and Understood

When people express themselves verbally, they want feedback that they’ve been heard, and they also want to be understood. This is true even when they don’t understand themselves, as is the case when people who are upset try to describe their feelings and thoughts. But when two or more people want to be heard and understood at the same time and no one is willing to listen and understand, an argument or exit is almost inevitable. For this reason, masterful communicators make it their goal to listen and understand first, before attempting to be heard and understood.

Here’s the bad news: ...

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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, 2nd Edition

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, 2nd Edition

Dr. Rick Brinkman, Dr. Rick Kirschner

Publisher Resources

ISBN: 9780071785723