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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition
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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition

by Dr. Rick Brinkman, Dr. Rick Kirschner
June 2012
Beginner to intermediate content levelBeginner to intermediate
304 pages
7h 48m
English
McGraw-Hill
Content preview from Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition

7

Speak to Be Understood

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So far, we’ve discussed blending and listening as methods for increasing trust, cooperation, and understanding. Yet, what we say to people can also produce positive effects. The signals, symbols, and suggestions that constitute our communication output provide a profound opportunity to influence relationships for the better. The following keys should help you in this regard.

Monitor Your Tone of Voice

Your tone of voice sends people either a positive or a negative message about your opinion of them as human beings. At the tone, many people think it’s time to take something personally, even if it has nothing to do with ...

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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, 2nd Edition

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, 2nd Edition

Dr. Rick Brinkman, Dr. Rick Kirschner

Publisher Resources

ISBN: 9780071785723