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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition
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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition

by Dr. Rick Brinkman, Dr. Rick Kirschner
June 2012
Beginner to intermediate content levelBeginner to intermediate
304 pages
7h 48m
English
McGraw-Hill
Content preview from Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition

24

Communication and the Challenge of Technology

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Face-to-face communication has always been challenging enough. Now, thanks to the convenience of modern technology, it is possible for even good relationships to turn sour and for your problems with people to go from bad to worse with unprecedented speed! In Chapters 4 through 6, we discussed the importance of looking and sounding like you’re on common ground with someone under the basic assumption that “people don’t cooperate with other people who seem to be against them.” Face-to-face communication offers numerous ways to send and receive signals that indicate this common ground. However, phone ...

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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, 2nd Edition

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, 2nd Edition

Dr. Rick Brinkman, Dr. Rick Kirschner

Publisher Resources

ISBN: 9780071785723