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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition
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Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition

by Dr. Rick Brinkman, Dr. Rick Kirschner
June 2012
Beginner to intermediate content levelBeginner to intermediate
304 pages
7h 48m
English
McGraw-Hill
Content preview from Dealing with People You Can’t Stand, Revised and Expanded Third Edition: How to Bring Out the Best in People at Their Worst, 3rd Edition

25

The Eight Ounces of Prevention in Phone Communication

image

When you talk on the phone, you’re cut off from the visual clues (the 55 percent) that would help you to make sense what you’re hearing.

On the phone, communication comes across in how a person sounds, the 38 percent, and what they say, the 7 percent. What happens to the 55 percent? When the visual elements of face-to-face interaction are removed, people often make up their own mental images. Let’s say you’re on the phone with someone you’ve never met. The voice you hear may remind you of someone else or some other time in your personal history. Or you may associate the tone, speed, and ...

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Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, 2nd Edition

Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst, 2nd Edition

Dr. Rick Brinkman, Dr. Rick Kirschner

Publisher Resources

ISBN: 9780071785723