Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations

About the authors

Darren Hill is fascinated by the human race. A behavioural scientist with postgraduate qualifications in management communications, Darren assists organisations and individual leaders in fostering human skills into their places of work for outstanding results. Darren is one of Australia's most sought-after speakers and trainers, having delivered keynote addresses to audiences across the country as well as delivering the Dealing with the Tough Stuff workshop (see <www.toughstuffprogram.com>) to thousands of managers and leaders to rave reviews over the past five years.

Alison Hill has extraordinary listening skills that quite literally change people's lives. A registered psychologist with a wealth of experience as a trainer, Alison's work centres on helping people make successful transitions throughout their work and home lives. Alison blogs regularly at <www.herworkmatters.com> and consults to organisations, delivering training programs for managers about one of the toughest areas of all—effectively maximising maternity leave transitions.

Dr Sean Richardson is a registered psychologist with a PhD in the psychology of excellence. He has a wealth of experience working ...