Chapter 17

Performance Management

Performance management, the final component of our talent management model, is one of the most difficult aspects of managing the talent supply chain and one of the most crucial to the overall success of the Human Capital Strategy. In general, performance management is designed to translate the company’s strategy and goals throughout the organization by breaking them down into divisional, departmental, team, and individual goals and objectives. Each person employed by the company should ultimately have specific, measurable, challenging yet realistic goals to be delivered in a given timeframe. When done well, this process creates transparency and accountability throughout the organization and ensures that the overall ...

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