6
Embed Decision Capabilities
Maria Morris, executive vice president of MetLife’s Technology & Operations division, looked out at the sea of faces in the audience. The five hundred leaders in front of her would all need to play key roles in the organization’s journey to improve decision making and execution. They had to rally around this companywide effort and be ready to drive the change. Most important, they had to be willing to do things differently.
They had a lot to be proud of, she told them. MetLife had a track record of making good decisions ...
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