Decision-Making in Crisis Situations

Index

A, B, C

• accuracy triangle, 18
• adaptations, 63, 70
• artificial intelligence, 84
• assessment tools, 107, 112, 114, 115, 178
  • design, 108
  • objectives, 110, 119
• Asymut (Agent and Synopsis Management Utility), 47, 48, 55
• attentional blink, 179
• AZF factory explosion, 103
• behavioral processes, 2
• Boolean operations, 113
• brainstorming, 83
• bunker, 2
• business intelligence, 39
• canvas scenarios, 44
• case study
  • communication, 155, 156, 163, 165
  • training exercise, 116, 118
• character background, 142
• characters, 117, 131–133, 141
• closed-loop communication, 17
• cognitive task analysis, 14
• collective failure, 16
• common operational picture, 16
• communication, 3, 15, 109, 112
  • benefits, 97, 150
  • best practice, 161, 168
  • case study, 155
  • dissemination, 164, 168
  • during simulation, 90
  • effectiveness, 151
  • limitations, 83, 90, 166
  • social networks, 152–154, 160–165, 184
  • word-of-mouth, 152
• computer-assisted training, 37
• consistency, 88
• cooperation, 42, 65
• credibility, 19, 79–81, 86, 183
  • dysfunction, 90
• crisis
  • definition, 149
• crisis editorial line, 159, 161, 162, 165
  • definition, 163
• crisis environment, 45
• crisis management responses, 45, 104
• crisis objectives, 66
• crisis stimuli, 69, 70, 72, 74
• crisis training
  • benefits, 40
  • evaluation, 107, 111–113, 176
  • objectives, 6, 7, 14, 70
  • stress, 6
• crisis unit, 1, 22, 36, 175
  • definition, 104
• CTT (critical thinking training)
  • method, 68

D, E, F

• dangerous phenomena, 45, 51
• debriefing, 105
• decision-making process, 2, 15, 16
• design, see scenario design ...