Chapter 2

Decision Support Concepts and Key Terms

For more than 50 years, software developers and researchers have been implementing a wide variety of decision support applications. Marketers have renamed, repositioned, and rebranded decision support applications to catch the attention of managers. Sometimes the terminology is focused on the specific purpose of the software; sometimes the focus is on the technology; sometimes the focus is on targeted users. For example, business activity monitoring has a purpose focus. The term data warehouse uses an analogy to a physical warehouse with a technology focus. Executive information systems (EIS) focus on supporting a targeted user group.

Recently, because of technological developments, managers ...

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