O'Reilly logo

Decoding the IT Value Problem: An Executive Guide for Achieving Optimal ROI on Critical IT Investments by Gregory J. Fell

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

CONTENTS

FOREWORD: UNCOVERING AN ESSENTIAL SKILL OF IT MANAGEMENT

PREFACE

ACKNOWLEDGMENTS

INTRODUCTION

CHAPTER 1 The Value of IT

The 80/20 Law of IT Spending

The User Interface Is Not the Project

Just Like Buying a Car

Don't Forget Maintenance Costs

The Math of Availability

My Favorite Analogy

The Hard Facts of Uptime

CHAPTER 2 Why IT Projects Fail

Technology Is Not the Problem

Communication Is Critical

IT Projects Are Really Business Process Change Projects

When You Change a Process, Don't Forget the People

Paradigm Shifts Are Real

CHAPTER 3 The Washington Principle

The Skills of a Leader

Why We Need IT Governance

A Process for Generating Commitment

They Cannot Read Your Mind

Multiple Levels of Governance

Delivering Expected Value

The Basics of Good Governance

CHAPTER 4 Balancing Risk and Exposure

The CIA Model of Risk Assessment

An Easy Method for Modeling Risk

The Risk Profile Matrix

Bring Options and Recommendations to the Table

Managing IT Security Risks

What about the Black Swan?

Note

CHAPTER 5 Time Is the Enemy

Riding to Nowhere?

It's All about Time

If Necessary, Rebaseline the Project

The 5 Whys

CHAPTER 6 Software Is Not Manufactured

The Art of Programming

Consider Agile or Lean Methodologies

CHAPTER 7 Technology Disruptors

Keep Your Eyes on the Horizon

Think Like a VC

When Technology Disruption Hits Close to Home

Specific Trends to Watch

Beyond the Keyboard and Screen

Encourage Exploration, Experimentation, and Fast Failure

CHAPTER 8 The Office of Know

Correcting a Classic ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required