INDEX
Alignment
IT and business strategy, 34–36, 40, 115, 163, 165, 166, 169. See also Business strategy
IT governance and business, 20, 21, 34–36, 40, 163, 166, 169
Arnold, Benedict, 30
Artificial intelligence (AI), 86
Backups
costs, 8
recovery system facility, 50, 51
Barlow, Mike, 117
Best of breed approach, 108, 109, 111
Big data analytics, 85
Black swans, 53
BlackBerry, 81
Blockbuster, 83
Budgets
aggregated costs, 137
annual budgeting, problems with, 131–133
capital expenses (capex), 131–135, 137, 143–145, 149
considerations for C-suite, 139
cost of technology, reductions in, 136
decision making, 133, 134, 136, 137
operating expenses (opex), 131, 132, 137, 144
rebaselining. See Rebaselining
spending, importance of tracking, 130
underfunding projects, 129, 130, 133, 137, 138
Business case for IT project, 39, 50, 132, 135, 145
Business information officer (BIO), 149
Business intelligence (BI), 10
Business processes
change, IT projects as, 22–24, 37, 38, 166
change in and paradigm shifts, 24–26, 37, 38
change in required by commercial off-the-shelf software, 72
commitment required for change, 37, 38
and resistance to change, 24–26, 37, 38
Business strategy
alignment of IT governance and business, 20, 21, 34–36, 40, 163,
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