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Decoding the IT Value Problem: An Executive Guide for Achieving Optimal ROI on Critical IT Investments by Gregory J. Fell

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INDEX

Administrators, 13, 14

Alignment

IT and business strategy, 3436, 40, 115, 163, 165, 166, 169. See also Business strategy

IT governance and business, 20, 21, 3436, 40, 163, 166, 169

misalignment, 11, 91, 165

Amazon, 8, 14, 32

Apple, 31, 75, 84

Arnold, Benedict, 30

Artificial intelligence (AI), 86

Availability, 911, 4447

Backup generators, 48, 49

Backups

battery backups, 13, 14, 48

costs, 8

recovery system facility, 50, 51

tapes, 13, 14

Barlow, Mike, 117

Best of breed approach, 108, 109, 111

Big data analytics, 85

Bissell, Kelly, 4952

Black swans, 53

BlackBerry, 81

Blockbuster, 83

Brookhiser, Richard, 30, 31

Budgets

aggregated costs, 137

annual budgeting, problems with, 131133

capital expenses (capex), 131135, 137, 143145, 149

considerations for C-suite, 139

cost of technology, reductions in, 136

decision making, 133, 134, 136, 137

operating expenses (opex), 131, 132, 137, 144

rebaselining. See Rebaselining

spending, importance of tracking, 130

underfunding projects, 129, 130, 133, 137, 138

Business case for IT project, 39, 50, 132, 135, 145

Business information officer (BIO), 149

Business intelligence (BI), 10

Business ownership, 38, 39

Business processes

change, IT projects as, 2224, 37, 38, 166

change in and paradigm shifts, 2426, 37, 38

change in required by commercial off-the-shelf software, 72

commitment required for change, 37, 38

and resistance to change, 2426, 37, 38

Business strategy

alignment of IT governance and business, 20, 21, 3436, 40, 163,

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