Chapter 4

Expecting the Unexpected

 

SUMMARY

Everything is ready for delivery of the course. The plan is set; the support materials for the learners are ready. You have anticipated potential problems for the delivery of a new course and materials, and you may believe every eventuality is covered. However, if there is a lingering doubt that something has been missed, listen to the doubt.

INTRODUCTION

Preparing for the unexpected is fundamental to good implementations and delivery strategy. The previous two chapters discussed coping with the new on the part of the people taking part and the learners. This chapter addresses unexpected problems that could arise during delivery. Some are minor; others could be catastrophic for the acceptance of ...

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