Book description
In this book, management experts Brian Sutton and Robina Chatham describe six management techniques to help you develop your leadership capabilities and deliver benefit to your customers, team and organisation. With real life examples, tips and mini exercises, you'll also boost your soft skills as you improve your professional value.
Table of contents
- Front Cover
- Half Title
- BCS, THE CHARTERED INSTITUTE FOR IT
- Title Page
- Copyright Page
- Contents
- List of figures
- About the authors
- Foreword
- Acknowledgements
- Preface
- 1. UNDERSTANDING YOUR CUSTOMERS: HOW TO TRULY DELIGHT THEM
- Why is this important?
- The impact of the issue
- Making sense of it all
- Practical advice
- Things for you to work on now
- Further food for the curious
- 2. SEEING THE BIG PICTURE AND THINKING STRATEGICALLY
- Why is this important?
- The impact of the issue
- Making sense of it all
- Practical advice
- Things for you to work on now
- Further food for the curious
- 3. SEEING NEW OPPORTUNITIES AND RECOGNISING THE UNEXPECTED BEFORE IT HAPPENS
- Why is this important?
- The impact of the issue
- Making sense of it all
- Practical advice
- Things for you to work on now
- Further food for the curious
- 4. BUILDING A SPIRIT OF INNOVATION
- Why is this important?
- The impact of the issue
- Making sense of it all
- Practical advice
- Things for you to work on now
- Further food for the curious
- 5. BEING SEEN AS SOMEONE WHO HELPS CHANGE TO HAPPEN
- Why is this important?
- The impact of the issue
- Making sense of it all
- Practical advice
- Things for you to work on now
- Further food for the curious
- 6. HELPING YOUR TEAM TO COPE WITH THE RIGOURS OF CHANGE
- Why is this important?
- The impact of the issue
- Making sense of it all
- Practical advice
- Things for you to work on now
- Further food for the curious
- Bibliography
- Index
- Back Cover
Product information
- Title: Delivering Benefit
- Author(s):
- Release date: December 2017
- Publisher(s): BCS, The Chartered Institute for IT
- ISBN: 9781780173849
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