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Introduction: trendsand challenges in ITevaluation

1.1  Introduction

The issue is how do you justify more money on IT when you are trying to manage all costs down. You may have to accept that IT goes the other way. It's understanding that need – and how you justify it – that is the key.

Leslie Holt,IT Director, Membership, Automobile Association

People measure what they can and the givens, for example systems availability, not what they need. It's difficult but it's about measuring business impact, and information achievement, not just technology achievement.

Robert White, Lucidus

There are mosquito bites and snake bites. Good managers can tell ...

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