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Delivering Knock Your Socks Off Service, 5th Edition
book

Delivering Knock Your Socks Off Service, 5th Edition

by PERFORMANCE RESEARCH ASSOCIATES, John BUSH
October 2011
Beginner to intermediate content levelBeginner to intermediate
208 pages
4h 24m
English
AMACOM
Content preview from Delivering Knock Your Socks Off Service, 5th Edition

13Become a Listening Post

“Whether your customer comes to you via the Internet, the front door, or the telephone, there is gold to mine in the knowledge gained from these interactions. Pay attention!”

—Ann Thomas and Jill ApplegateAuthors, Pay Attention! How to Listen,Respond and Profit from Customer Feedback

Social media has truly revolutionized the opportunities to listen to customers beyond what anyone would have dreamed even ten years ago. These days, it is so easy for customers to comment on your company; it’s also so easy for your company to listen. With today’s myriad options for communication, there are many ways to listen. And, listening to customers is something Knock Your Socks Off Service providers must do. Knock Your Socks Off Service ...

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Publisher Resources

ISBN: 9780814417553