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Delivering Knock Your Socks Off Service, 5th Edition
book

Delivering Knock Your Socks Off Service, 5th Edition

by PERFORMANCE RESEARCH ASSOCIATES, John BUSH
October 2011
Beginner to intermediate content levelBeginner to intermediate
208 pages
4h 24m
English
AMACOM
Content preview from Delivering Knock Your Socks Off Service, 5th Edition

20Co-Workers as Partners: Communicating Across Functions

“Where does my work go?”“Who is my work important to?”

—Dun & Bradstreet

We’ve all been there. A customer calls your company’s 800 number, isn’t sure where to go in the menu, presses a number and is suddenly beamed into your world—even though he needs Brad in billing in another state. Maybe you’re working the floor of a cavernous home improvement store and a persistent customer approaches while you’re in the midst of serving someone else, asking where to find a lighting fixture located in another time zone on the opposite side of the store. Or perhaps you’re sweating blood trying to make a project deadline when an associate from sales barges breathlessly into your cubicle and pleads for ...

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Publisher Resources

ISBN: 9780814417553