O'Reilly logo

Delivering Knock Your Socks Off Service, 5th Edition by John BUSH, PERFORMANCE RESEARCH ASSOCIATES

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

20Co-Workers as Partners: Communicating Across Functions

“Where does my work go?”“Who is my work important to?”

—Dun & Bradstreet

We’ve all been there. A customer calls your company’s 800 number, isn’t sure where to go in the menu, presses a number and is suddenly beamed into your world—even though he needs Brad in billing in another state. Maybe you’re working the floor of a cavernous home improvement store and a persistent customer approaches while you’re in the midst of serving someone else, asking where to find a lighting fixture located in another time zone on the opposite side of the store. Or perhaps you’re sweating blood trying to make a project deadline when an associate from sales barges breathlessly into your cubicle and pleads for ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required