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Delivering Knock Your Socks Off Service, 5th Edition
book

Delivering Knock Your Socks Off Service, 5th Edition

by PERFORMANCE RESEARCH ASSOCIATES, John BUSH
October 2011
Beginner to intermediate content levelBeginner to intermediate
208 pages
4h 24m
English
AMACOM
Content preview from Delivering Knock Your Socks Off Service, 5th Edition

21Exceptional Service Is in the Details

“It is just the little touches after the average man would quit that make the master’s fame.”

—Orison Swett Marden Founder, Success magazine

Asked about the difference between memorable and mundane buildings, German architect Mies van der Rohe responded simply, “God is in the details, the details, the details.” What’s true of quality architecture is true of quality service: If you pay attention to the details, the right details, customers will notice and come back for more. That attention to detail communicates to customers that tangibles are important to you and your organization.

Everything Counts

The details surround us, no matter what kind of job we do. It’s how we look, and how our workplace looks, ...

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Publisher Resources

ISBN: 9780814417553