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Delivering Knock Your Socks Off Service, 5th Edition
book

Delivering Knock Your Socks Off Service, 5th Edition

by PERFORMANCE RESEARCH ASSOCIATES, John BUSH
October 2011
Beginner to intermediate content levelBeginner to intermediate
208 pages
4h 24m
English
AMACOM
Content preview from Delivering Knock Your Socks Off Service, 5th Edition

34Customers From Hell® Are Customers, Too

“There are no “bad” customers; some are just harder to please than others.”

—Someone who never waited on a customer in his life

There is a world of difference between keeping your composure while working with an upset, angry customer who has had a bad day in Consumerland and the burning sensation you get in your stomach when you come face-to-face with a fire-breathing, show-no-mercy, take-no-prisoners Customer From Hell.

Customers who have been through consumer hell need your help, support, and understanding. Those who come to you direct from hell need the special care and handling you might give a live hand grenade or an angry rattlesnake.

You would never tell the second group to their faces what you’re ...

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Publisher Resources

ISBN: 9780814417553